Reception

The reception module of Lino-Welfare is for managing a reception desk and a waiting queue. Visitors are “checked in” as they present themselves at a reception desk (Empfangsschalter), and “checked out” when they leave again. Social assistants then have a possibility to see how many and which clients are waiting for them.

A reception clerk is the user at the reception desk who welcomes visitors. In the public demo database there is a user “theresia” with that profile. Theresia’s first questions are usually “What’s your name?” or “Do you have an appointment with a social agent?”.

Visitors must have a Klient account (technically a Partner account would be enough, but other visitors like suppliers or board members aren’t usually managed by the reception module).

Lino must now automatically pop up a notification to read the client’s eID card if this is necessary, e.g. because “eID card has not yet been read!” or “Old eID card validity has expired!”

Most visitors come at the open consultation hours. and don’t have an appointment with some user. In that case the reception clerk clicks “Create Appointment”. Lino suggests the Client’s primary coach as user of the appointment. Theresia may select another social worker. She also may specify a reason, a short one-line text.

In any case, when the clerk then clicks the Checkin button of that appointment.

The reception clerk then finally says “Please sit down and wait until the social agent comes.”

Erwartete Gäste

Consult this table when checking in a partner who has an appointment.

name type verbose name help text
partner ForeignKey to Partner Partner  
event__user RemoteField Verantwortlicher None
event__summary RemoteField Kurzbeschreibung None
workflow_buttons VirtualField Arbeitsablauf None
waiting_since DateTimeField Wartet seit Time when the visitor arrived (checked in).
waiting_until DateTimeField Hat gewarte bis Time when the visitor left (checked out).

Wartende Besucher

Shows the visitors in the waiting room.

name type verbose name help text
waiting_since DateTimeField Wartet seit Time when the visitor arrived (checked in).
partner ForeignKey to Partner Partner  
event__user RemoteField Verantwortlicher None
event__summary RemoteField Kurzbeschreibung None
workflow_buttons VirtualField Arbeitsablauf None
waiting_until DateTimeField Hat gewarte bis Time when the visitor left (checked out).

As a social worker you consult this table to see:

  • How many people are waiting for me?
  • Who is waiting for me?

For example you may decide “This guy gets quickly nervous, and it won’t take much time, so i’ll let him in before the others.”