{% load i18n %} {% load load_helpdesk_settings %}
{% trans 'Status' as label %}{{ label|nbsp }}: | {{ ticket.get_status }} |
---|---|
{% trans 'Submitted On' as label %}{{ label|nbsp }}: | {{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago) |
{% trans 'Assigned To' as label %}{{ label|nbsp }}: | {{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} {% endifequal %} |
{% trans 'Submitter E-Mail' as label %}{{ label|nbsp }}: | {{ ticket.submitter_email }}{% if user.is_superuser %} {% trans "Ignore" %}{% endif %} |
{% trans 'Priority' as label %}{{ label|nbsp }}: | {{ ticket.get_priority_display }} |
{% trans 'Copies To' as label %}{{ label|nbsp }}: | {{ ticketcc_string }} {% trans "Manage" %} {% if SHOW_SUBSCRIBE %}, {% trans "Subscribe" %} {% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}{% endif %} |
{% trans 'Tags' as label %}{{ label|nbsp }} | {{ ticket.tags }} |
{% trans 'Dependencies' as label %}{{ label|nbsp }}: | {% for dep in ticket.ticketdependency.all %}
{% if forloop.first %} {% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}
{% trans "This ticket has no dependencies." %} {% endfor %} |
{{ customfield.field.label }} | {% ifequal customfield.field.data_type "url" %}{{ customfield.value }}{% else %}{{ customfield.value }}{% endifequal %} |
{% trans 'Description' as label %}{{ label|nbsp }}: | |
{{ ticket.description|force_escape|urlizetrunc:50|linebreaksbr }} | |
{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} ![]() |
|
{{ ticket.resolution|force_escape|urlizetrunc:50|linebreaksbr }} |