Reception

The reception module of Lino Welfare is for managing a reception desk and a waiting queue.

Visitors are “checked in” as they present themselves at the reception desk, then they wait in a lounge until an agent receives them, and finally they are “checked out” when they leave the building.

Social agents have a possibility to see how many and which clients are waiting for them. (Visitors waiting for me)

A reception clerk is the user at the reception desk who welcomes visitors. The reception clerk asks questions like “What’s your name?” or “Do you have an appointment with a social agent?”. See User Profiles.

Vocabulary note: Visitors are instances of the Guest model when they are being managed by the reception module, i.e. when they have been at least checked in.

Visitors must be registered as a Client. Technically a Partner account would be enough, but other “visitors” like suppliers or board members aren’t managed by the reception module of Lino Welfare.

Lino notifies the user to read the client’s eID card if this is necessary, e.g. because “eID card has not yet been read!” or “Old eID card validity has expired!”

Most visitors come at the open consultation hours. and don’t have an appointment with some user. We call this a “visit” or “prompt event”. In that case the reception clerk clicks “Create Visit”, confirms the selected agent and enters a “reason” (a short one-line text). This will automatically create two records: an Event and a Guest.

A visit or prompt event is an unplanned Event. An appointment is a planned (scheduled) Event.

In any case, when the clerk then the Checkin button of that appointment.

The Clients view

Internal name:reception.Clients (Clients)

The button “Find date with...” is needed when you want to find and create a date for that client with an agent who is not coaching this client.

The Coaches view

Internal name:reception.CoachingsByClient (CoachingsByClient)

This is the table of Coachings in the detail of Clients.

The Expected Guests view

Internal name:reception.ExpectedGuests (ExpectedGuests)

Consult this table when checking in a partner who has an appointment.

The Waiting visitors view

Internal name:reception.WaitingVisitors (WaitingVisitors)

This table shows the list of all visitors who have checked in and are waiting to be received. Yes.

The Visitors waiting for me view

Internal name:reception.MyWaitingVisitors (MyWaitingVisitors)

As a social worker you consult this table to see:

  • How many people are waiting for me?
  • Who is waiting for me?

For example you may decide “This guy gets quickly nervous, and it won’t take much time, so i’ll let him in before the others.”

This table inherits from Waiting visitors, but shows only the visitors waiting for the requesting user. And is available only to social workers.

The Appointments view

Internal name:reception.AppointmentsByPartner (AppointmentsByPartner)