{% load custom_tags_and_filters %}

Tool control tab

{% csrf_token %}

Ticket display

Ticket creation

{% for topic in help_topics %}
{% endfor %}
{% if errors.osticket_create_ticket_subject_template %}
{{ errors.osticket_create_ticket_subject_template.error }}
{% endif %}
Set the template for the ticket subject.

The following context variables are provided:

  • subject - the ticket subject
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • tool - the tool the ticket is about
  • user - the user submitting the ticket
  • reservation - the [optional] reservation selected by the user
{% if errors.osticket_create_ticket_message_template %}
{{ errors.osticket_create_ticket_message_template.error }}
{% endif %}
Set the template for the ticket message.

The following context variables are provided:

  • message - the ticket message
  • topic - the ticket {{ osticket_create_ticket_help_topic_label|lower }}
  • tool - the tool the ticket is about
  • user - the user submitting the ticket
  • reservation - the [optional] reservation selected by the user

Tool matching

{% if errors.osticket_tool_matching_nemo_property_template %}
{{ errors.osticket_tool_matching_nemo_property_template.error }}
{% endif %}
Set the template for getting the matching field from the tool. The variable tool is provided.
{% if errors.osticket_tool_matching_property_extract_re %}
{{ errors.osticket_tool_matching_property_extract_re.error }}
{% endif %}
Create an [optional] regular expression to extract the matching value from the field in OsTicket.
{% button type="save" value="Save settings" %}