{% extends "helpdesk/base.html" %}{% load i18n %} {% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %} {% include "helpdesk/ticket_desc_table.html" %} {% if ticket.followup_set.all %}

{% trans "Follow-Ups" %}

{% load ticket_to_link %} {% for followup in ticket.followup_set.all %}
{{ followup.title }} Edit
{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %} {% for change in followup.ticketchange_set.all %} {% if forloop.first %}
{% endif %} {% endfor %} {% for attachment in followup.attachment_set.all %}{% if forloop.first %}
{% endif %} {% endfor %}
{% endfor %} {% endif %}

{% trans "Respond to this ticket" %}

(Optional)
{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}
{% trans "You can insert ticket and queue details in your message. For more information, see the context help page." %}
{% if not ticket.can_be_resolved %}
{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}
{% endif %} {% ifequal ticket.status 1 %}
» » »
{% endifequal %} {% ifequal ticket.status 2 %}
» » »
{% endifequal %} {% ifequal ticket.status 3 %}
« »
{% endifequal %} {% ifequal ticket.status 4 %}
«
{% endifequal %} {% ifequal ticket.status 5 %}
«
{% endifequal %}
(Optional)
{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}

{% trans "Change Further Details »" %}

{% trans "Attach File(s) »" %}

{% csrf_token %}
{% endblock %}